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RETURN POLICY

At Xshoppy, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please see the full POS Equipment Agreement below.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Shopify support team at [email protected] or via the contact page here. We can only process these requests within 30 days after delivery.

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Shopify may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Shopify will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at a shipping cost of $30 ; or
  2. The product will be recycled.

Free Return Shipping - If you received free shipping for the original purchase of your product, you are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. We only offer free return shipping in Canada and the Continental US. International shipments must purchase return postage to process a return.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

  1. Please fill out the return form at https://hardware.xshoppy.com/returns.
  2. After reviewing your return form, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact the Shopify support team at [email protected] or via the contact page here. [email protected]

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